If your copy of Silent Hill HD Collection for the Xbox 360 is having issues and you’re still holding onto the receipt, Konami is ready to make a trade.
On the official Silent Hill Facebook page, Konami asked affected users to contact its customer service for purchase “verification and further details on how to exchange your product.” The initial posting does not say what Konami is offering in the exchange; however, in response to the question on Facebook, the proprietor of the Silent Hill page added: “The exchange is for other Konami titles or versions of titles.”
The offer is only valid for Xbox 360 versions of the Silent Hill HD Collection purchased “on or before” August 8, 2012, with requests for an exchange required to be submitted by October 7.
After the Silent Hill HD Collection launched earlier this year, some users complained of technical issues. Though Konami released a patch to correct problems in the PlayStation 3 version, the publisher announced it was unable to patch the Xbox 360 version due to “technical issues and resources.” Despite the flaw, Konami told Joystiq it will continue to sell the HD Collection for Xbox 360.
Joystiq has contacted Konami to find out what options users are being given in the exchange and will update this post when more information becomes available.